CAREERS

COMPANY

Global Technology Solutions, LLC (GTS) refuels the Customer Experience (CX) through the power of cloud and AI.

We are empathetic change management experts, specializing in the modernization of digital communication services for organizations.  An end-to-end CX technology partner that provides professional services and solutions.

Our people are our strength. We are a proud bunch who are passionate about technology and have credentials to prove it. We strive to provide frictionless experiences to our customers, employees, and partner community.

Our mission is to foster customer trust and loyalty by humanizing technology.

OVERVIEW

We are in the process of building an all star in-house digital marketing team. As we continue to develop a strategy road map, we want to ensure the team is built on the right foundations.

We are currently hiring a Marketing Specialist who has exceptional creative skills and the ability to translate complex technology concepts into simple, compelling marketing campaigns.

As a Marketing Specialist, you will be responsible for end-to-end support of marketing and communications campaigns. You will have oversight for implementing marketing tactics such as campaign development, event planning, digital activities, website updates, and managing marketing agency. In this fast-paced role, you will deliver marketing campaigns on time, on schedule and on budget; all while delivering ROI. You will be working in close collaboration with our marketing agency teams to deliver world-class campaigns to the client/business for lead generation. 

QUALIFICATIONS

• Minimum 3-5 years of marketing experience managing multiple complex projects
• Expert understanding of project management methodology including the ability to identify and resolve issues, manage risk, and develop detailed workback schedules
• Knowledge of one or more of the following: web development workflows, social media platforms, visual identity, creative lifecycles, HubSpot, video production and in person/virtual events
• Ability to work on multiple projects while delivering them on time and on budget
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Undergraduate degree
• Experience working in an agency environment is a strong asset 

GTS is officially recognized as a Great Place to Work-Certified™ company.

At GTS we dream, and we dream big! We work hard to realize those dreams. We provide an environment for you to thrive. We provide you with the platform for growth alongside a diverse and inclusive culture. Come dream with us! Come innovate with us and let's put a smile on our customers' faces.

This is a remote full-time employment opportunity based in the USA.

OVERVIEW

Genesys Contact Center, our expertise and creativity transforms customer contact centers into customer experience powerhouse. Our simple and innovative approach powers digital experience and customer engagement. We are leader in this space due to our singular focus on Customer Effort Score (CES). You will be part of a dynamic and a highly technical team. You will be working with our core team to build solutions on AWS to integrate with Genesys Cloud and Engage Cloud platforms.

Ok I am listening ... Tell me more

As a senior AWS Developer, you will be working with an innovative bunch. We are an empathetic company. We are thinkers. We challenge ourselves every day to create the best experience for our customers.

You will be part of our digital team and responsible for building custom solutions and / or products using the server less technology on AWS. You will also work closely with our customers, partners and internal team to deliver awesome application on AWS.

Ok. Now tell me about my roles and responsibilities?

In this role you will:

• Develop AWS Server less application.
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Lead technical design session to produce high-performance and highly scalable application.
• Write infrastructure as a code using CloudFormation or similar
• Implement the application’s CI/CD pipeline using the AWS CI/CD stack.
• Collaborate with architects, developers and product owners to find solutions to complex issues.
• Define service capacity planning strategies.
• Migrate infrastructure with zero downtime to a highly available, scalable one.
• Set up a monitoring stack.
• Mentor and train junior members of the team.

What about the skills?

• AWS Certified Cloud Solutions Architect or higher is a must.
• Experienced AWS Developer with 5 years of cloud development experience.
• Experience with the core AWS services, plus the specifics mentioned in this job description.
• Previous exposure to large-scale systems design.
• Strong notions of security best practices (e.g. using IAM Roles, KMS, etc.).
• Past hands-on experience developing server-less apps, including and not limited to the use of Lambda, DynamoDb, SNS, SQS, AppSync, API Gateway. QuickSight, Athena, Kinesis desirable.
• Good understanding of design patterns.
• Knowledge of writing infrastructure as code (IaC) using CloudFormation or Terraform.
• Experience with Docker and Kubernetes. Having used ECS / EKS in the past is a plus.
• Ability to troubleshoot distributed systems.
• Good background in Linux/Unix administration.
• Extensive experience in building real-world products/solutions and integration experience with other systems.

Now tell me what can I expect?

• A flat organization which supports your career development.
• Opportunity to work on cutting edge technologies, design and innovate.
• Work with team across United States and India.
• Opportunity to learn about Genesys and other solutions and build something meaningful.
• Decent pay and benefits.

GTS is officially recognized as a Great Place to Work-Certified™ company.

At GTS we dream and we dream big. We work hard to realize those dreams. We provide an environment for you to thrive. We provide you the platform for growth and a diverse and inclusive culture. Come dream with us! Come innovate with us and let's put a smile on our customer's face.

This is a full time employment opportunity based in the USA and can be located anywhere. We are not sponsoring work visas at this time but can be open to a discussion for the right candidate.