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Your hands-on partners
in contact center transformation

No one enjoys ripping out their old, on-prem contact center tech. But it’s gotta go. Cloud-based systems are critical for meeting the needs of the modern customer. GTS is not just a CCaaS reseller—we guide, train, and strategize with each client to make sure they’re confident and prepared to use their new call center tools.

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A high bar in
tech-based change management

GTS got its start helping State & Local Government and Education (SLED) organizations upgrade outdated call center technology. We know not only how to manage our people, but how to help manage our clients’ stakeholders through a complex transition as well. When you work with us, we come ready with battle-tested processes, preparation drills, critical checklists, and comprehensive training services.

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A frictionless path
to pleasant and useful customer experiences

Most of us have been on the end of a bad contact center call. Those of us who deal with CX know why it happens: messy legacy systems, unmotivated agents, poor information transfer, the list goes on. Modern CCaaS tech addresses all these issues, but deployment is daunting. While we are a leading expert in this tech, GTS’ actual focus is to make your transition as frictionless as possible.

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Staggering results

When you upgrade from on premise to a modern cloud CCaaS, your entire CX world changes. It’s night and day—no exaggeration. Our job is to make sure you get there with as few headaches as possible, and that you know how to use and maximize your new tools’ power. In the end, your team will drive the results, and we’ll celebrate together.

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Migrations to cloud

Full Migrations from on-prem to Cloud

45%

Return on Investment Increase

Average increase in ROI for our Customers across industries

+35

Net Promoter Score Improvement

Average improvement in the NPS post Migration

Solution

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CX Design

CX Design

CX Design solutions will provide customers the experience they expect. It is the differentiator that you have been seeking to attain from competition and GTS is here to assist you achieve it.

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Contact Center

Contact Center

Contact centers are vital to all businesses reliant on consumer support and services. Our contact center solution provides the features and tools required to increase revenue, enhance customer loyalty and improve the productivity of your agents.

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Cloud Migration

Cloud Migration

Are you considering moving your on-premises solution to the cloud? GTS will run the migration from start to finish and ensure that you successfully transition and adopt the cloud platform customized in accordance to your needs.

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App Development

App Development

On-premise systems limit your ability to create new features and services. You can easily overcome these limitations by putting your current applications in the Cloud, which also gives your company the ability to add new features and services.

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CRM

CRM

One of the most important factors for a Customer Relationship Management success is giving utmost importance to the ground work that solidifies the CRM project's readiness capability. GTS is here to implement the CRM Solution with you.

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Data & Analytics

Data & Analytics

We live in a data-driven world and in order to succeed, every team in an organization must understand how to gather, analyze and apply data to every level of decision making. GTS will work with you to strategize a plan and define the technology to support it

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UCaaS

UCaaS

UCaaS is a solution that enables businesses to engage in communication that is more efficient and more effective. This impacts both internal and external communication. To choose the right communication tools is critical.

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Services

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Professional

Professional

We frequently work with organizations to find the best solutions and offer professional services for scalability, seamless integration, networking, and security improvements.

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Managed

Managed

We don’t leave you hanging after setting the solution all up. We offer 24x7 availability for Contact Center as a Service applications and infrastructure needs.

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Advisory

Advisory

It is time to save a significant amount of time and money by streamlining your search for an outsourcing service provider.

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Products

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DARS

DARS

DARS stands for Digital Appeals & Recording Solution. It is designed to securely enable a remote claims appeals process, allowing a hearing officer to meet claimants, witnesses, and legal representatives.

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notiphi

notiphi

notiphi SMS Aggregation is an easy-to-use text messaging service for governmental organizations. It is a highly secure way to connect with constituents more efficiently.

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How we deliver

  • Test Results
    ASSESS
  • Design
    DESIGN & BUILD
  • Vector
    TEST & TRAIN
  • Cloud Backup Restore
    MIGRATE & MODERNIZE

ASSESS

Create a case for change

ContactCenterReadinessAssessment

Contact Center Readiness Assessment

ContactCenterMigrationReadinessAssessment

Migration Readiness Assessment

RapidDiscovery

Rapid Discovery

TCOEstimate

TCO Estimate

Accelerators
BriefingsWorkshops

Briefings & Workshops

ImmersionDay

Immersion Day

DESIGN & BUILD

Build Readiness through experiences

ContactCenterDetailedDiscovery

Contact Center Detailed Discovery

EnvironmentSetup

Environment Setup

SkillsCenterofExcellence

Skills/Center of Excellence

MigrationExperience

Migration Experience

BusinessCase

Business Case

ContactCenterMigrationPlan

Contact Center Migration Plan

OperatingModel

Operating Model

SecurityCompliance

Security & Compliance

TEST & TRAIN

Optimizing and communicate the details

SolutionConfigurationandUnitTesting

Solution Configuration and Unit Testing

UserAcceptanceTesting

User Acceptance Testing (UAT)

TrainTheTrainer

Train-the-trainer

UserAndSystemTraining

User and System Training

MIGRATE & MODERNIZE

Accelerate transformation at scale

Migrate

Migrate

Operate

Operate

Optimize

Optimize

Why we stand out

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High-touch team

Our salespeople are also our execution team. The folks who you speak to on Day One will be accessible and engaged throughout the project.

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We know we’re a burden

Let’s not pretend that change management is a walk in the park. It’s messy and painful. We know it, we’ve done it, and we’re here to make it as frictionless as possible.

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24/7 support

Our focus is on your success, not the ‘sale of tech.’ So we make sure we’re reachable and ready 24x7—during the transformation project and as long as you might need us afterward.

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Contact Us

We strive to provide frictionless experiences to our customers, employees, and partner community. Our mission is to foster customer trust and loyalty by humanizing technology.