Case Study

A case study page typically includes information about the background and context of the case, a detailed analysis of the situation, and a conclusion or recommendation based on the findings. The goal of a case study is to gain a deeper understanding of the subject being studied and to provide insights and solutions that can be applied in similar situations.

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Transforming the Traditional: An Accounting Firm's Journey to Modern Customer Experience

Introduction

In today's fast-paced business environment, customer experience is of paramount importance. Accounting firms have a reputation for being old-fashioned and slow to adopt new technologies. However, with the rise of cloud-based solutions and automation, accounting firms are starting to embrace new technologies to provide better customer experiences. In this case study, we will explore how an accounting firm modernized its customer experience using Amazon Connect and bots.

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Improving State Government Appeal Hearings with DARS on AWS

These days, people expect smooth, digitally-enabled experiences for almost every service. This...

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SMS notifications for a local government

Sometimes, your government needs to tell you something important, and quickly. It could be a...

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Public sector organization trusts GTS to improve their overall efficiency

Our client, a large public sector organization, faced the challenge of modernizing their aging...

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