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GTS Is Changing the Way US Law Judges Process Citizens' Appeals


THE BRONX, N.Y., October 30, 2023 ( - Global Technology Solutions, a company focused on customer service technology, announces Digital Appeal Recording Solution (DARS), a whole new way for government agencies to clear a backlog of appeals and save hundreds of hours doing it. DARS is a new, government-compliant, easy-to-use tool with automation, analytics and reporting built in.

An average administrative law judge is wasting 5+ hours each work week, just clicking in frustration between different applications - simply so they can do their job. The problem with that is those applications were not intended for conducting hearings online.

"If I have 75 scheduled hearings, I can only manage 25-30 of them, and each one takes 30-45 days to set up. This is incredibly frustrating!" 
-Administrative law judge, government workforce agency, Florida

A new system has been developed that will save government agencies hundreds of hours of work and reduce administrative judges’ burnout. 

The new system, called DARS, is a web-based platform that automates the most time-consuming and repetitive tasks associated with processing claims and appeals. DARS is already being used by several U.S. government agencies and has proven to be a successful solution. 

With DARS, agencies can improve citizen satisfaction, save hundreds of thousands in operational costs, and reduce administrative judges’ burnout.

Visit to see it at work.


Global Technology Solutions Inc. refuels the customer experiences through the power of cloud and AI. GTS is a system integrator and reseller of Genesys Cloud Contact Center, UiPath Robotic Process Automation software, and Amazon Web Services (AWS) Cloud solutions. GTS strives to provide frictionless experiences to its customers, employees, and partner community. Its mission is to foster customer trust and loyalty by humanizing technology.

To learn more about Global Technology Solutions, please visit

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