Your hands-on partners
in contact center transformation
No one enjoys ripping out their old, on-prem contact center tech. But it’s gotta go. Cloud-based systems are critical for meeting the needs of the modern customer. GTS is not just a CCaaS reseller—we guide, train, and strategize with each client to make sure they’re confident and prepared to use their new call center tools.
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A high bar in
tech-based change management
GTS got its start helping State & Local Government and Education (SLED) organizations upgrade outdated call center technology. We know not only how to manage our people, but how to help manage our clients’ stakeholders through a complex transition as well. When you work with us, we come ready with battle-tested processes, preparation drills, critical checklists, and comprehensive training services.
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A frictionless path
to pleasant and useful customer experiences
Most of us have been on the end of a bad contact center call. Those of us who deal with CX know why it happens: messy legacy systems, unmotivated agents, poor information transfer, the list goes on. Modern CCaaS tech addresses all these issues, but deployment is daunting. While we are a leading expert in this tech, GTS’ actual focus is to make your transition as frictionless as possible.
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Unlock the Full Potential
of Your Business with GTS’s AWS Solutions
Cloud-led technologies have paved the way to a new era of business efficiency, innovation, and profit. Amazon Web Services, or AWS, is the gold standard, offering an incredible breadth of tools, platforms, and solutions. However, navigating the space and ensuring that you’re choosing the proper configurations and applications can be overwhelming (especially if you’re migrating for the first time). Let GTS be your guide—we know AWS inside and out, and have helped dozens of organizations realize their full potential on the cloud.
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CX Design
CX Design
CX Design solutions will provide customers the experience they expect. It is the differentiator that you have been seeking to attain from competition and GTS is here to assist you achieve it.
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Contact Center
Contact Center
Contact centers are vital to all businesses reliant on consumer support and services. Our contact center solution provides the features and tools required to increase revenue, enhance customer loyalty and improve the productivity of your agents.
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Cloud Solutions
Cloud Solutions
Are you considering moving your on-premises solution to the cloud? GTS will run the cloud solutions from start to finish and ensure that you successfully transition and adopt the cloud platform customized in accordance to your needs.
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App Development
App Development
On-premise systems limit your ability to create new features and services. You can easily overcome these limitations by putting your current applications in the Cloud, which also gives your company the ability to add new features and services.
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CRM
CRM
One of the most important factors for a Customer Relationship Management success is giving utmost importance to the ground work that solidifies the CRM project's readiness capability. GTS is here to implement the CRM Solution with you.
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Data & Analytics
Data & Analytics
We live in a data-driven world and in order to succeed, every team in an organization must understand how to gather, analyze and apply data to every level of decision making. GTS will work with you to strategize a plan and define the technology to support it
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UCaaS
UCaaS
UCaaS is a solution that enables businesses to engage in communication that is more efficient and more effective. This impacts both internal and external communication. To choose the right communication tools is critical.
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Professional
Professional
We frequently work with organizations to find the best solutions and offer professional services for scalability, seamless integration, networking, and security improvements.
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Managed
Managed
We don’t leave you hanging after setting the solution all up. We offer 24x7 availability for Contact Center as a Service applications and infrastructure needs.
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Advisory
Advisory
It is time to save a significant amount of time and money by streamlining your search for an outsourcing service provider.
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Contact Center Assesment
Contact Center Assesment
To meet elevated customer expectations, businesses must provide personalized, optimal experiences on all channels. This requires being accessible across all platforms, continuously improving customer experience, and putting the customer first.
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DARS
DARS
DARS stands for Digital Appeals & Recording Solution. It is designed to securely enable a remote claims appeals process, allowing a hearing officer to meet claimants, witnesses, and legal representatives.
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notiphi
notiphi
notiphi SMS Aggregation is an easy-to-use text messaging service for governmental organizations. It is a highly secure way to connect with constituents more efficiently.
Learn More . . .How we deliver
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ASSESS
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DESIGN & BUILD
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TEST & TRAIN
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MIGRATE & MODERNIZE
ASSESS
Create a case for change
Contact Center Readiness Assessment
Migration Readiness Assessment
Rapid Discovery
TCO Estimate
Accelerators
Briefings & Workshops
Immersion Day
DESIGN & BUILD
Build Readiness through experiences
Contact Center Detailed Discovery
Environment Setup
Skills/Center of Excellence
Migration Experience
Business Case
Contact Center Migration Plan
Operating Model
Security & Compliance
TEST & TRAIN
Optimizing and communicate the details
Solution Configuration and Unit Testing
User Acceptance Testing (UAT)
Train-the-trainer
User and System Training
MIGRATE & MODERNIZE
Accelerate transformation at scale
Migrate
Operate
Optimize
Why we stand out
High-touch team
Our salespeople are also our execution team. The folks who you speak to on Day One will be accessible and engaged throughout the project.
We know we’re a burden
Let’s not pretend that change management is a walk in the park. It’s messy and painful. We know it, we’ve done it, and we’re here to make it as frictionless as possible.
24/7 support
Our focus is on your success, not the ‘sale of tech.’ So we make sure we’re reachable and ready 24x7—during the transformation project and as long as you might need us afterward.
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We strive to provide frictionless experiences to our customers, employees, and partner community. Our mission is to foster customer trust and loyalty by humanizing technology.