Empowering Innovation with AI

Transforming Customer Experiences at the Intersection of AI, ML, and GenAI

Explore Our Solutions

Staggering Results

Seamless Migrations to Cloud

45

Percent Return on Investment Increase

Average increase in ROI for customers across industries

+35

Net Promoter Score Improvement

Average improvement in the NPS post migration

Solutions

Innovative Solutions for Modern Challenges

In a rapidly evolving digital landscape, our solutions are designed to keep you ahead. From transforming customer experiences with our CX Design to streamlining operations through Cloud Solutions, we ensure your business thrives in the age of the customer. Our comprehensive suite includes Contact Center transformations, Application Development, CRM integrations, and Data & Analytics strategies, all tailored to propel your business forward.

Cloud

Transition seamlessly to the cloud with us. We manage your move from on premises to cloud, ensuring a smooth, customized adoption of cloud solutions.

Business Applications

Break free from on-premise limitations. Migrate to the cloud to enhance and expand your business applications and services.

Customer Experience

Elevate your CX with our design solutions. Stand out from the competition by delivering the experiences your customers expect.

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AI & ML

Embrace Al and ML for innovation and efficiency. We leverage these technologies to develop intelligent, evolving business solutions.

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GTS University

Dive into innovative knowledge, acquire cutting-edge skills, and experience transformative growth, propelling your professional life to new heights.

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Notiphi

Notiphi SMS Aggregation is an easy-to-use text messaging service for governmental organizations. It is a highly secure way to connect with constituents more efficiently.

How We Deliver

Navigating Your Digital Transformation Journey

At Global Technology Solutions, our delivery process is meticulously crafted to ensure your digital transformation is smooth, efficient, and tailored to your specific needs.

01

Assess Your Needs

02

Design Solutions

03

Test & Train Teams

04

Migrate & Modernize

Professional

We frequently work with organizations to find the best solutions and offer professional services for scalability, seamless integration, networking, and security improvements.

Operations

We don’t leave you hanging after setting the solution up. We offer 24x7 availability for Contact Center as a Service applications and infrastructure needs.

Advisory

It is time to save a significant amount of time and money by streamlining your search for an outsourcing service provider.

Our Services

Empowering Your Success with Specialized Expertise

Our Partners

Collaboration at the Core

Our select partnerships with tech giants like AWS and Genesys enhance our solutions, ensuring your business benefits from the forefront of innovation and reliable expertise. Join us in shaping a smarter, more connected future.

Introducing

OmniAssistantAI

Your 24/7 AI-Powered Ally

Welcome to the future of customer engagement. OmniAssistantAI redefines how businesses communicate, offering personalized, intelligent conversations anytime, anywhere. Our advanced AI technology understands and responds to customer needs in real-time, ensuring a seamless, satisfying experience. With OmniAssistantAI, elevate your customer support to new heights, reduce response times, and build stronger, lasting relationships with your clients. Embrace the power of AI and watch your customer satisfaction soar.

Explore OmniAssistantAI

Why We Stand Out?

24/7
Support

We prioritize your success over sales, offering round-the-clock support to ensure your seamless digital evolution.

High-Touch
Team

Our sales experts are your project managers, ensuring consistent, quality engagement from start to finish.

Navigating The Journey

Change is tough, but we're here to streamline your journey with proven, pain-minimizing strategies.

What Clients Say

"GTS was able to come up with a perfect solution"

"There were many obstacles in implementing the Genesys solution due to older mainframe infrastructure, but GTS was able to come up with a perfect solution that for the first time- allowed callers to use a self-service menu to retrieve information that normally would require an agent to provide."

- Government Customer, Supervisor