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ExpertConnect Series

Explore our ExpertConnect collection for

in-depth insights on enhancing customer experience and leveraging AI through the latest technology solutions and service strategies.

Contact Center Solutions

Explore the journey from traditional contact centers to innovative customer engagement hubs with our expert-led webinars.

5 Ways to Rejuvenate Your Contact Center with GTS & AWS
55:27

5 Ways to Rejuvenate Your Contact Center with GTS & AWS

Join Global Technology Solutions (GTS), Amazon Web Services (AWS) and Carahsoft for an informative webinar on how together they can help rejuvenate your contact center with cloud-based solutions. Hear subject matter experts discuss 5 key ways that you and your agency can benefit from GTS's services, including scaling, availability, reliability, omnichannel communication, and on-demand pricing by embracing the cloud! SUBSCRIBE to get the latest tech tips & tricks from industry leaders! https://www.youtube.com/user/carahtechtv FOLLOW US ON TWITTER: https://twitter.com/Carahsoft CONNECT WITH US ON LINKEDIN: https://www.linkedin.com/company/carahsoft/ LIKE US ON FACEBOOK: https://www.facebook.com/carahsoft LISTEN TO US ON OUR CARAHCAST CHANNEL: https://www.carahsoft.com/carahcast READ THE LATEST TECH COMMUNITY TRENDS: https://www.carahsoft.com/community
Island to Innovation: Envisioning the Modern Contact Center
53:19

Island to Innovation: Envisioning the Modern Contact Center

GTS, AWS and Carahsoft delved into the world of advanced technology solutions! Speakers highlighted how to equip your contact center for tomorrow's challenges by unlocking the transformative potential of tools like Digital Appeals & Recording Solutions, Amazon Lex, Amazon Contact Lens and Amazon Connect Optimization. SUBSCRIBE to get the latest tech tips & tricks from industry leaders! https://www.youtube.com/user/carahtechtv FOLLOW US ON TWITTER: https://twitter.com/Carahsoft CONNECT WITH US ON LINKEDIN: https://www.linkedin.com/company/carahsoft/ LIKE US ON FACEBOOK: https://www.facebook.com/carahsoft LISTEN TO US ON OUR CARAHCAST CHANNEL: https://www.carahsoft.com/carahcast READ THE LATEST GOVERNMENT TECH COMMUNITY TRENDS: https://www.carahsoft.com/community
Empowering Citizens with Unparalleled Experience
57:46

Empowering Citizens with Unparalleled Experience

The best customer experiences are driven by the customer's own needs and intent. Modern, reimagined customer experience is grounded in what the public is trying to accomplish, the help they need now, and how they want to obtain that help. GTS and Genesys solutions lead with a ‘let us guide you’ approach that assists with navigating websites and increasing the effectiveness of chat and other unassisted channels, to even making form-filling easier. During this webinar, we discussed how this could all be accomplished. View the on-demand recording today to discover how we can help empower your organization and deliver an unparalleled customer experience. SUBSCRIBE to get the latest tech tips & tricks from industry leaders! https://www.youtube.com/channel/UCSdQ9TVT4e2sZ9MhE02GmvQ FOLLOW US ON TWITTER: https://twitter.com/goglobo CONNECT WITH US ON LINKEDIN: https://www.linkedin.com/company/global-tek-solutions-llc LIKE US ON FACEBOOK: https://www.facebook.com/profile.php?id=100070807695327

Higher Ed

Discover strategies to enhance the student experience and support academic success in our focused higher education webinars.

Delivering a Seamless Student Experience - Part 1
57:02

Delivering a Seamless Student Experience - Part 1

Join the webinar to learn how Genesys and Global Technology Solutions, LLC (GTS) are empowering students across the country with seamless and efficient digital service centers that they can rely on. Main topics include: • Why it is important to move to a Digital Experience with proactive engagement powered by empathy & AI • How to increase Recruitment, Retention, & Reinvestments through customized services • What's needed to support institutions to facilitate a seamless student experience SUBSCRIBE to get the latest tech tips & tricks from industry leaders! https://www.youtube.com/channel/UCSdQ9TVT4e2sZ9MhE02GmvQ FOLLOW US ON TWITTER: https://twitter.com/goglobo CONNECT WITH US ON LINKEDIN: https://www.linkedin.com/company/global-tek-solutions-llc LIKE US ON FACEBOOK: https://www.facebook.com/profile.php?id=100070807695327
Supporting the Student Journey
56:40

Supporting the Student Journey

Digital Transformation is a critical topic for Colleges & Universities globally to help them become more innovative, agile, and resilient to support their students. Recently, GTS & Genesys hosted Part 2 of their webinar series, Delivering a Seamless Student Experience: Supporting the Student Journey. Attendees learned how to leverage a cloud-based & open API platform, that uses data & AI to help orchestrate impactful student experiences that puts the student at the center of your transformation strategy and improves their success as well as your institution’s. SUBSCRIBE to get the latest tech tips & tricks from industry leaders! https://www.youtube.com/user/carahtechtv FOLLOW US ON TWITTER: https://twitter.com/Carahsoft CONNECT WITH US ON LINKEDIN: https://www.linkedin.com/company/carahsoft/ LIKE US ON FACEBOOK: https://www.facebook.com/carahsoft LISTEN TO US ON OUR CARAHCAST CHANNEL: https://www.carahsoft.com/carahcast READ THE LATEST TECH COMMUNITY TRENDS: https://www.carahsoft.com/community
Enhancing the Student Journey Through Digital Transformation: The Campus Experience
58:29

Enhancing the Student Journey Through Digital Transformation: The Campus Experience

GTS & Genesys recently hosted Part 3 of our Delivering a Seamless Student Experience series to demonstrate how to create a student experience with data & AI using a cloud-based platform. Attendees heard from a fellow University about the transition to Genesys and GTS, what it was like, and how it improved efficiency for students and faculty. SUBSCRIBE to get the latest tech tips & tricks from industry leaders! https://www.youtube.com/user/carahtechtv FOLLOW US ON TWITTER: https://twitter.com/Carahsoft CONNECT WITH US ON LINKEDIN: https://www.linkedin.com/company/carahsoft/ LIKE US ON FACEBOOK: https://www.facebook.com/carahsoft LISTEN TO US ON OUR CARAHCAST CHANNEL: https://www.carahsoft.com/carahcast READ THE LATEST GOVERNMENT TECH COMMUNITY TRENDS: https://www.carahsoft.com/community
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