OmniPods: Extend Your Skills, Revolutionize Your Business
Harness the potential of OmniPods: Boost your IT prowess with our expertly assembled team, designed to seamlessly complement and enhance your existing assets. Achieve innovation, efficiency, and scalability, and propel your projects to new heights with unmatched precision and expertise.
Why Choose OmniPods?
OmniPods redefine contact center operations with flexible, scalable, and innovative solutions tailored to meet dynamic business needs.
Elastic Team
Model
Adaptable Workforce
Elastic team model scales with your needs, ensuring agile and efficient operations.
Top-Tier
Technology
Cutting-Edge Solutions
Leverage the latest in cloud technology and automation for superior performance.
Continuous Innovation
Stay Ahead
Embrace continuous improvement and excellence with our sprint-based mindset.
Predictable Excellence
Reliable Outcomes
Enjoy consistent, high-quality results with our predictable and transparent framework.
The OmniPods Approach
Empowering Transformation with a Holistic Approach
Discover how OmniPods drive transformation through a unique blend of people, automation, and processes, all strategically aligned to enhance your contact center's capabilities.
OmniPods Pricing Flexibility
Hourly
Offers flexibility with hourly pricing models
Block
Allocate a minimum block of 500 hours
Replenish
Option to replenish hours as needed
Cloud Migrations: Assisting with legacy transitions to the cloud.
Infrastructure Build-Outs: Delivering infrastructure-as-code solutions.
DevOps & Automation: Implementing efficient CI/CD and automation.
Performance Management: Conducting optimization and load testing.
Application Operations: Supporting critical build and release processes.
FedRAMP Expertise: Specializing in FedRAMP compliant solutions.
Disaster Recovery: Ensuring robust disaster recovery planning.
Cost Optimization: Analyzing and improving cost efficiency.
Account Manager (AM)
Responsible for customer success, overseeing tier-hours consumption, coordinating projects, and acting as a point of escalation.
Solutions Architect (SA)
Manages technical aspects, ensures goal achievement, and delivers solutions that meet technical objectives.
Senior CCaaS Cloud Engineers (SCCE)
Offers technical expertise and collaborates in delivering a complete Genesys cloud solution.
CCaaS Cloud Engineers (CCE)
Skilled in DevOps, scripting, and automation across Genesys cloud infrastructures.
OmniPods Onboarding & Engagement Process
Navigating Engagement, Technical Setup, Process Alignment, Execution, and Continuous Improvement.