GTS Videos | Globo-Tek Solutions

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Innovation Hub

Discover and gain knowledge through our extensive library of captivating and informative technology videos. Watch now to engage with the latest tech trends and insights.

Spotlight Stories - Inside GTS

Unveiling how artificial intelligence transforms creativity in planning at GTS.

Explaining Artificial Intelligence

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Explaining Artificial Intelligence

Genesys Cloud Partnership

Revolutionize customer experience with Genesys Cloud: seamless integration, advanced analytics, and exceptional customer support.

Improve the Patient Journey in Academic Medical Centers with Genesys Cloud and GTS

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Improve the Patient Journey in Academic Medical Centers with Genesys Cloud and GTS

The patient journey can often be long and confusing, confounded by the already unpleasant nature of patient visits. Academic Medical Centers can aid the patient journey by offering a smoother experience across communication channels, improving the workflow for staff and reducing the friction to getting help for patients. Want to know how to leverage technology to provide a better experience for your patients? Reach out to us today at hello@globo-tek.com!

Genesys Cloud and GTS Partnership for Higher Education Institutions

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Genesys Cloud and GTS Partnership for Higher Education Institutions

Harness the power of Genesys Cloud for your Higher Education Institution by allowing for modern modes of communication like texting and chatbots to help students get help more quickly and efficiently. With these newer lines of communication, you'll open the door to better ways of serving your students and faculty alike. Send us an email at hello@globo-tek.com to set up a demo of how Genesys Cloud and GTS can up-level your Higher Education Institution!

GTS and Genesys Cloud for Uses in State and Local Government

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GTS and Genesys Cloud for Uses in State and Local Government

Ever wonder how GTS can offer customer experience solutions for State and Local Governments? In this video, discover how the experience for constituents is made easier through self-guided IVR and agent support with omnichannel technology. Want to learn more about adding these features to your government office? Reach out to us today at hello@globo-tek.com!

The Help Desk Solutions

Explore our comprehensive suite of help desk solutions designed to streamline support and enhance customer satisfaction.

High Call Volume: Improve Scalability During Peak Periods

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High Call Volume: Improve Scalability During Peak Periods

Does your contact center struggle to meet the demands of peak periods? If that's the case, we have a solution for you! Cloud contact centers allow for more flexible scheduling of agents and other technology that helps call centers manage peak periods with ease. For more information, reach out to us today at hello@globo-tek.com

Improve CX: Reduce Wait Times

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Improve CX: Reduce Wait Times

Welcome to our video on how to reduce wait times in your call center and improve your customer experience. If you're running a call center, you know the frustration that comes with putting your customers on hold for long periods of time. At GTS, we understand the importance of valuing your customers' time and offer cloud-based contact center solutions to enhance your business. In this video, we'll introduce you to our cutting-edge Interactive Voice Response (IVR) system that can eliminate the need for an operator and direct customers to the appropriate department, reducing wait times and improving customer satisfaction, prioritize VIP callers and allow customers to leave a voicemail or call back number in case all agents are busy. Investing in a top-notch IVR system can significantly enhance your call center's efficiency and overall customer experience. Watch our video to learn more about how GTS can help your business grow!

Track Data & Analytics: Provide Personalized Customer Experience

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Track Data & Analytics: Provide Personalized Customer Experience

In this Help Desk Solutions video, learn how cloud contact centers can help businesses provide outstanding customer experiences. Discover how integrated technologies and powerful analytics can help track customer issues, measure sentiment, and anticipate future needs. With deeper insights into customer conversations, businesses can quickly connect with representatives for seamless dialogue. Switch your traditional on-prem call center to a cloud contact center solution by reaching out to us at hello@globo-tek.com. Improve your customer service, quickly resolve issues, and create a memorable experience with cloud contact centers.

Scaling Contact Centers to Meet Changing Business Needs | The Help Desk Solutions

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Scaling Contact Centers to Meet Changing Business Needs | The Help Desk Solutions

In this video, we go over the various benefits to scaling with a cloud contact center instead of a traditional contact center. Switching to the cloud can help with cost savings, flexibility, and more!

Enhance CX: Solve Limited Agent Availability

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Enhance CX: Solve Limited Agent Availability

Are you struggling to handle the influx of customer inquiries during peak seasons? Do your agents feel burnt out, and are customers waiting on hold for longer than they should? It's time to find a better way. Introducing a modern solution to an age-old problem: a cloud contact center. With a cloud contact center, you can easily scale up or down depending on the season and expand your agent pool beyond geographic limitations. In this video, we show you how a cloud contact center can help you provide your customers with quick and efficient support. Our solution includes a chatbox and FAQ section on your website, a callback feature for those who prefer to speak with an agent, and support available through email, chat, and social media. These features help reduce the workload on your agents and improve the overall customer experience. Don't let limited agent availability hold you back. Upgrade to a cloud contact center solution today. Visit us at www.globo-tek.com to learn more.

Contact Centers Defined

Get a clear understanding of modern contact center capabilities and how they're revolutionizing customer interactions.

Virtual Contact Centers and Remote Workforce Management

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Virtual Contact Centers and Remote Workforce Management

In this video, we cover the ins and outs of virtual contact centers and the benefits and methods of remote workforce management.

Improve CX with Video-Enabled Contact Centers | Contact Centers Defined

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Improve CX with Video-Enabled Contact Centers | Contact Centers Defined

Learn how opting for a video-enabled contact center can improve the customer experience. From seamless conversation from face-to-face video calls to empowering agents with real-time customer cues, you'll completely revamp your customer journey and increase positive outcomes with video-enabled contact centers.

AI Powered Contact Centers | Contact Centers Defined: Ep 5

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AI Powered Contact Centers | Contact Centers Defined: Ep 5

In this episode of "Contact Centers Defined," we explore the game-changing impact of AI-powered contact centers. AI can automate processes, provide real-time insights, and enhance customer experiences. It can handle simple inquiries, understand customer intent, and provide relevant responses. Moreover, AI can provide personalized experiences for customers by using their history and preferences. The benefits are clear: increased efficiency, better customer experiences, and improved business outcomes.

What are Chatbots and Virtual Assistants in Contact Centers? | Contact Centers Defined: Ep 6

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What are Chatbots and Virtual Assistants in Contact Centers? | Contact Centers Defined: Ep 6

Welcome to Contact Centers Defined, the series where we explore the world of contact center technology. In this episode, we dive into the world of chatbots and virtual assistants and their impact on contact centers. With today's customers demanding immediate assistance and personalized support, chatbots and virtual assistants provide an efficient and cost-effective solution. They allow customers to get the information they need quickly and easily without the frustration of waiting on hold. They also provide valuable insights into customer behavior and preferences, freeing up human employees to focus on more complex tasks. Tune in now to learn how chatbots and virtual assistants are revolutionizing the world of contact center technology and how they can help your business stay ahead of the game.

Evolution of IVR and ACD in Modern Contact Centers | Contact Centers Defined: Ep 4

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Evolution of IVR and ACD in Modern Contact Centers | Contact Centers Defined: Ep 4

In this episode of Contact Centers Defined, we take a closer look at the evolution of IVR and ACD in modern contact centers. No longer just the basic building blocks of a great contact center solution, IVR and ACD have advanced to include natural language processing, AI, intelligent routing, and omnichannel capabilities. These technologies provide personalized, efficient, and seamless customer experiences across channels, and give agents a complete view of customer interactions. Join us as we explore the advanced features that are crucial to a cutting-edge contact center solution in 2023. Thanks for watching Contact Centers Defined!

What are Omnichannel Contact Centers? | Contact Centers Defined: Ep 3

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What are Omnichannel Contact Centers? | Contact Centers Defined: Ep 3

Welcome to the third episode of "Contact Centers Defined," the show where we explore the world of contact centers and customer experience. In today's fast-paced world, customers expect businesses to be available on multiple channels, and that's where omnichannel contact centers come in. In this episode, we play a game of true or false to test your knowledge on omnichannel contact centers. We explore what omnichannel means and why it matters, debunking common misconceptions and highlighting the benefits of an omnichannel approach. By the end of the episode, you'll understand how omnichannel contact centers can simplify the customer experience, save businesses money, and lead to improved customer satisfaction. Join us as we continue to define the world of contact centers.

What is a Cloud Contact Center? | Contact Centers Defined: Ep 2

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What is a Cloud Contact Center? | Contact Centers Defined: Ep 2

Welcome to "Contact Centers Defined" - our web series that explores the latest technology in the world of contact centers! In our second episode, we'll take you on a journey through Cloud Contact Centers - a virtual system that connects customers and agents through a single online portal, packed with powerful features to enhance your customer experience. From enabling remote work for agents to providing personalized solutions and data-driven insights, we'll show you how Cloud Contact Centers can transform your contact center operations.

The CX Dialogues

Join the conversation on customer experience (CX) trends, challenges, and success stories in The CX Dialogues.

Deep Dive into Generative AI with Dr. Atif Mohammad | The CX Dialogues

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Deep Dive into Generative AI with Dr. Atif Mohammad | The CX Dialogues

Take a deep dive into GenAI with Dr. Atif Mohammad and his team from OmniAGI.ai, a GTS company. In this fireside chat, Dr. Atif covers the following questions: 1. What is Generative AI, and how does it differ from other AI approaches? 2. Can you give an example of a real-world application where Generative AI is being used? 3. What are the main advantages of Generative AI in comparison to traditional AI models? 4. Are there any limitations or challenges associated with Generative AI that we should be aware of? 5. How can organizations use guardrails with Generative AI? 6. How does Generative AI work, and what are some common techniques used in this field? 7. Can Generative AI be used to create realistic images, videos, or even music? How does it accomplish that? 8. In your opinion, what does the future hold for Generative AI, and how might it impact society?

EagleForce Robotics Team x GTS = Excellence in STEM

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EagleForce Robotics Team x GTS = Excellence in STEM

We sponsored the EagleForce Robotics Team from Elk Grove, California. Hear from the students about their experience on the team, and what they plan to do in the future. We thoroughly enjoyed getting to know more about these young STEM leaders!

Webinars

Access our library of webinars for expert discussions on the latest in technology solutions and customer service strategies.

The Future Of Academic Medical Centers

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The Future Of Academic Medical Centers

Delivering a Seamless Student Experience - Part 1

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Delivering a Seamless Student Experience - Part 1

Contact Center Solutions

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Contact Center Solutions

Supporting The Student Journey

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Supporting The Student Journey

GTS Funnies: Tech Tangles

Things don't always have to be too serious! Do they?

Breaking News! GTS x Zappix Press Release

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Breaking News! GTS x Zappix Press Release

Learn about the latest advancements in Customer Experience technology as powerhouse CX leader, GTS, and Visual IVR specialists, Zappix, join forces.

Why Your Call Center Needs Omnichannel Capabilities!

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Why Your Call Center Needs Omnichannel Capabilities!

Make things easy on your customer service reps by giving them all the tools they need to succeed. Omnichannel technology saves valuable time and energy for the agent and reduces frustration for the customer.

Elevate Your CX with a Video Chat Widget for Agents

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Elevate Your CX with a Video Chat Widget for Agents

Some things are just better discussing face-to-face 🙈 Chat, phone, and email are all important and useful ways of communicating with agents, but what about more complicated matters? 🤔 That's why we offer a video chat feature so that customers can speak directly with agents, face-to-face. This allows for clearer and efficient conversation, eliminating the need for lengthy descriptions of the problem over text-based communication. To learn more about how your company could benefit from video chat features for customer service agents, reach out to us today at hello@globo-tek.com

Breaking News: GTS Announces Integrations with Amazon Chime SDK

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Breaking News: GTS Announces Integrations with Amazon Chime SDK

We are excited to announce that Global Technology Solutions Inc. (GTS), as a leading provider of empathetic change management for digital transformation, now offers integrations with Amazon Chime SDK and Amazon Chime Voice Connector to enhance collaboration and connectivity for our clients. With Amazon Chime SDK, builders can easily add real-time voice, video, and messaging into their applications. On the other hand, Amazon Chime Voice Connector provides a SIP trunking service for existing phone systems. By integrating with Amazon Chime SDK, GTS can help you deliver a better customer experience by managing voice network infrastructure from a single, cloud-based console. Please watch the video to learn more.

Still have an on-prem call center? Let GTS help you migrate to the cloud!

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Still have an on-prem call center? Let GTS help you migrate to the cloud!

Still working with an on-prem call center? 🤔 It’s time to upgrade to the cloud ☁️ Moving to the cloud has several benefits, including: ✅ Reduced wait times ✅ Lower call abandonment rates ✅ Enhanced customer experience …and more! Reach out to us today at hello@globo-tek.com to get started in migrating your call center to the cloud!

Let GTS Transform Your Higher Ed Student Experience!

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Let GTS Transform Your Higher Ed Student Experience!

Higher education institutions have a unique student journey that can span many years. The scholarly journey starts before they are even accepted and can last until four or more years later when they become an alumnus. At GTS, we offer cutting edge technology to support your students from application to graduation and beyond! Some of the features we offer? Chat bots for your website and texting services, omnichannel support across all lines of communication including chat, social media, text, and phone calls, as well as data and analytics that provides valuable insight to your faculty and students. Not only does this technology aid the entire scholarly journey and create a better experience, but your service agents will be more efficient and informative. And your faculty will love all the insights and feedback that we can provide! To learn more about how GTS can help your institution improve the student journey, reach out to us today at hello@globo-tek.com

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