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Innovation Hub

Discover and gain knowledge through our extensive library of captivating and informative technology videos. Watch now to engage with the latest tech trends and insights.

Hey GTS!

Learn about the different types of data that artificial intelligence powered contact centers can collect.

GTS x AWS Partnership

GTS partners with AWS to innovate and deliver cutting-edge cloud solutions.

Understand the Synergistic Partnership Between GTS and AWS
00:53

Understand the Synergistic Partnership Between GTS and AWS

GTS, partnered with AWS, leverages the technology of cloud-based contact centers to deliver innovative customer experiences with migrations that take as little as one day to deploy. As a proud AWS partner, the GTS team is attending the AWS DC Summit to meet you to discuss industry knowledge and imagine ways to level up your CX to take your organization to new heights. Come see us in real life to make lasting connections and unlock the potential for your CX in your healthcare entity, higher education institution, or state and local government! Event Details Date: June 26-27, 2024 Location: Washington DC Venue: Walter E Washington Convention Center We're a proud partner with AWS and we look forward to meeting you. Reach out to a team member to schedule a meeting with us in DC!

Genesys Cloud Partnership

Revolutionize customer experience with Genesys Cloud: seamless integration, advanced analytics, and exceptional customer support.

The Help Desk Solutions

Explore our comprehensive suite of help desk solutions designed to streamline support and enhance customer satisfaction.

Improve CX: Reduce Wait Times
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Improve CX: Reduce Wait Times

Welcome to our video on how to reduce wait times in your call center and improve your customer experience. If you're running a call center, you know the frustration that comes with putting your customers on hold for long periods of time. At GTS, we understand the importance of valuing your customers' time and offer cloud-based contact center solutions to enhance your business. In this video, we'll introduce you to our cutting-edge Interactive Voice Response (IVR) system that can eliminate the need for an operator and direct customers to the appropriate department, reducing wait times and improving customer satisfaction, prioritize VIP callers and allow customers to leave a voicemail or call back number in case all agents are busy. Investing in a top-notch IVR system can significantly enhance your call center's efficiency and overall customer experience. Watch our video to learn more about how GTS can help your business grow!
Enhance CX: Solve Limited Agent Availability
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Enhance CX: Solve Limited Agent Availability

Are you struggling to handle the influx of customer inquiries during peak seasons? Do your agents feel burnt out, and are customers waiting on hold for longer than they should? It's time to find a better way. Introducing a modern solution to an age-old problem: a cloud contact center. With a cloud contact center, you can easily scale up or down depending on the season and expand your agent pool beyond geographic limitations. In this video, we show you how a cloud contact center can help you provide your customers with quick and efficient support. Our solution includes a chatbox and FAQ section on your website, a callback feature for those who prefer to speak with an agent, and support available through email, chat, and social media. These features help reduce the workload on your agents and improve the overall customer experience. Don't let limited agent availability hold you back. Upgrade to a cloud contact center solution today. Visit us at www.globo-tek.com to learn more.

Contact Centers Defined

Get a clear understanding of modern contact center capabilities and how they're revolutionizing customer interactions.

What are Chatbots and Virtual Assistants in Contact Centers? | Contact Centers Defined: Ep 6
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What are Chatbots and Virtual Assistants in Contact Centers? | Contact Centers Defined: Ep 6

Welcome to Contact Centers Defined, the series where we explore the world of contact center technology. In this episode, we dive into the world of chatbots and virtual assistants and their impact on contact centers. With today's customers demanding immediate assistance and personalized support, chatbots and virtual assistants provide an efficient and cost-effective solution. They allow customers to get the information they need quickly and easily without the frustration of waiting on hold. They also provide valuable insights into customer behavior and preferences, freeing up human employees to focus on more complex tasks. Tune in now to learn how chatbots and virtual assistants are revolutionizing the world of contact center technology and how they can help your business stay ahead of the game.
What are Omnichannel Contact Centers? | Contact Centers Defined: Ep 3
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What are Omnichannel Contact Centers? | Contact Centers Defined: Ep 3

Welcome to the third episode of "Contact Centers Defined," the show where we explore the world of contact centers and customer experience. In today's fast-paced world, customers expect businesses to be available on multiple channels, and that's where omnichannel contact centers come in. In this episode, we play a game of true or false to test your knowledge on omnichannel contact centers. We explore what omnichannel means and why it matters, debunking common misconceptions and highlighting the benefits of an omnichannel approach. By the end of the episode, you'll understand how omnichannel contact centers can simplify the customer experience, save businesses money, and lead to improved customer satisfaction. Join us as we continue to define the world of contact centers.

The CX Dialogues

Join the conversation on customer experience (CX) trends, challenges, and success stories in The CX Dialogues.

Deep Dive into Generative AI with Dr. Atif Mohammad | The CX Dialogues
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Deep Dive into Generative AI with Dr. Atif Mohammad | The CX Dialogues

Take a deep dive into GenAI with Dr. Atif Mohammad and his team from OmniAGI.ai, a GTS company. In this fireside chat, Dr. Atif covers the following questions: 1. What is Generative AI, and how does it differ from other AI approaches? 2. Can you give an example of a real-world application where Generative AI is being used? 3. What are the main advantages of Generative AI in comparison to traditional AI models? 4. Are there any limitations or challenges associated with Generative AI that we should be aware of? 5. How can organizations use guardrails with Generative AI? 6. How does Generative AI work, and what are some common techniques used in this field? 7. Can Generative AI be used to create realistic images, videos, or even music? How does it accomplish that? 8. In your opinion, what does the future hold for Generative AI, and how might it impact society?

Webinars

Access our library of webinars for expert discussions on the latest in technology solutions and customer service strategies.

Contact Center Solutions
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Contact Center Solutions

Supporting The Student Journey
56:40

Supporting The Student Journey

GTS Funnies: Tech Tangles

Things don't always have to be too serious! Do they?

GTS vs On-Premises Call Center Showdown
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GTS vs On-Premises Call Center Showdown

🔴🟡 Unleash Your Inner Hero with Our CX and AI Solutions! 🟡🔴 GTS is thrilled to present our latest video, inspired by the dynamic duo Deadpool and Wolverine! Just like these iconic heroes, our Customer Experience (CX) and Artificial Intelligence (AI) solutions are designed to be powerful, resilient, and always ready for action! 🔹 Innovative Solutions: Discover how our cutting-edge technology can transform your business. 🔹 Dynamic Teamwork: See the power of collaboration in action. 🔹 Heroic Results: Learn how we can help you slash through challenges and boost growth. Watch the video now and see how you can join the CX-Team! 💥 #CustomerExperience #ArtificialIntelligence #Innovation #BusinessGrowth #XMen #Deadpool #Wolverine #TechSolutions #JoinTheCXTeam #CXTeam
Breaking News: GTS Announces Integrations with Amazon Chime SDK
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Breaking News: GTS Announces Integrations with Amazon Chime SDK

We are excited to announce that Global Technology Solutions Inc. (GTS), as a leading provider of empathetic change management for digital transformation, now offers integrations with Amazon Chime SDK and Amazon Chime Voice Connector to enhance collaboration and connectivity for our clients. With Amazon Chime SDK, builders can easily add real-time voice, video, and messaging into their applications. On the other hand, Amazon Chime Voice Connector provides a SIP trunking service for existing phone systems. By integrating with Amazon Chime SDK, GTS can help you deliver a better customer experience by managing voice network infrastructure from a single, cloud-based console. Please watch the video to learn more.
Let GTS Transform Your Higher Ed Student Experience!
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Let GTS Transform Your Higher Ed Student Experience!

Higher education institutions have a unique student journey that can span many years. The scholarly journey starts before they are even accepted and can last until four or more years later when they become an alumnus. At GTS, we offer cutting edge technology to support your students from application to graduation and beyond! Some of the features we offer? Chat bots for your website and texting services, omnichannel support across all lines of communication including chat, social media, text, and phone calls, as well as data and analytics that provides valuable insight to your faculty and students. Not only does this technology aid the entire scholarly journey and create a better experience, but your service agents will be more efficient and informative. And your faculty will love all the insights and feedback that we can provide! To learn more about how GTS can help your institution improve the student journey, reach out to us today at hello@globo-tek.com
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