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GTS Contact Center Solutions: Elevating Customer Interactions

Embrace the future of customer engagement with GTS's innovative Genesys Cloud solutions. Transform your contact centre now.

Accelerating Your Genesys Cloud Implementation

Turbo Launch for Genesys Cloud is a comprehensive program designed to fast-track the deployment and optimization of your contact center operations using Genesys Cloud. With Turbo Launch, your organization can swiftly set up customized contact center workflows, integrate seamlessly with other services, and access insightful analytics to enhance performance.

This initiative enables businesses to refine customer interactions, boost agent productivity, and achieve exceptional customer experiences efficiently.

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Turbo Launch for Genesys Cloud Highlights

Omnichannel support

Genesys Cloud facilitates interactions across voice, chat, email, and more, ensuring a cohesive customer journey.

Flexible Pricing

Benefit from Genesys Cloud's flexible pricing, paying only for what you use without long-term commitments.

AI and Automation

 Leverage machine learning and AI for smart task automation, improving efficiency and customer satisfaction.
 

T-Shirt Cloud Contact Center Offerings

Select the ideal Genesys Cloud package with GTS's
Turbo Launch to meet your unique business needs.

Our expertise in Genesys Cloud implementations simplifies setting up a cloud contact center,

offering packages tailored to your requirements.

The GTS Migration Process

Seamlessly transition to Genesys Cloud with GTS. Our experts guide you through every step, ensuring a solution that aligns with your goals and delivers immediate value.

Enhanced Contact Center Features

Explore our range of solutions for a superior customer experience. GTS offers a suite of advanced features to elevate your contact center's capabilities.

Emergency Response

Enhance emergency service responsiveness with our enhanced 911 offerings.

AI
Workshop

Discover opportunities to enhance CX and operational efficiency with our AI-enabled CX Workshop.

Callback
Freedom

Offer customers convenient callback scheduling with Scheduled Callbacks service.

Agent
Efficiency

Provide a unified view of omnichannel interactions to agents for improved performance.

CRM
Unification

Unify your CRM with your contact center for exceptional experiences using InteractionSync.

Enhanced
Voicemail

Ensure every customer is heard with advanced voicemail system for Genesys Cloud.

AI
Self-Service

Introduce self-service capabilities with intuitive Generative AI Agent for Google Cloud.

Unified
View

Empower agents with a comprehensive view of contacts and interactions.

Supervisor
Tool

Equip supervisors with tools to enhance efficiency and service quality.

Eloquent
Journey

Discover growth opportunities within your contact center operations with our Advisory Services.

System
Integration

Link your phone and computer systems for improved data sharing and agent efficiency with CTI Connectors.

Easy
Migration

Simplify your migration to Genesys Cloud with our Turbo Launch Program, tailored to your organization's needs.

Chat
Automation

Enhance chat experiences with our fully customized Automated Chatbot for Genesys Cloud.

Secure Authentication

Verify member identities quickly using only their voice with Voice Biometric Authentication.

Real-Time Communication

Embed real-time communication capabilities into your applications with our Amazon Chime SDK implementation.

Advanced
Analytics

Leverage our expertise in data categorization, classification, & reporting for Genesys Cloud.

Streamlined Operations

Optimize contact center operations with our managed and comanaged 24/7 services.

Data
Visibility

Expand data visibility and empower decision-making with our expertise on 3rd party analytics platform. 

Why Choose GTS for Your Contact Center?

With deep industry expertise and a partnership with Genesys, GTS is uniquely positioned to enhance your contact center operations, improve customer satisfaction, and drive success.

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