Customer self-service
Speech-enabled IVR, Voicebots and Chatbots
We help businesses connect with their customers with compassion and elevate their experiences with Enterprise Customer Experience platform. We are a team specializing in
Speech-enabled IVR, Voicebots and Chatbots
Chat, SMS, Email, Messaging App, Co-browse and Screen Share.
Skill-based routing, Intelligent Workload Distribution and Voice callback
Proactive notifications, campaign management, voice broadcast and more.
Workforce management, quality monitoring and speech analytics
Real-time and historical insights, management dashboard and more
This tour is built to be hands-on! It only takes a few clicks to experience more of the Genesys Cloud application. Use the purple tour points to uncover more features, and be sure to use the navigation bar at the bottom to browse the supervisor and administrator functionalities.
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