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GTS Contact Center Solutions: Elevating Customer Interactions

Embrace the future of customer engagement with GTS's innovative contact center solutions.
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Turbo Launch for Amazon Connect

"Turbo Launch for Amazon Connect" is a high-speed program that enables businesses to rapidly deploy and optimize their contact center operations with Amazon Connect. With Turbo Launch, companies can quickly and efficiently set up and customize their contact center workflows, integrate with other AWS services, and gain real-time insights into their performance.

 

This allows organizations to streamline their customer interactions, increase agent productivity, and deliver exceptional customer experiences with maximum speed and efficiency.

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On the Phone

Turbo Launch for Amazon Connect Highlights

Omnichannel support

Amazon Connect enables customers to interact with businesses over multiple channels, including voice, chat, and email, providing a seamless and consistent experience.

Pay-as-you-go pricing

Amazon Connect offers a pay-as-you-go pricing model, allowing businesses to only pay for the services they use, without any upfront costs or long-term commitments.

AI-powered automation

With Amazon Connect, businesses can leverage the power of machine learning and natural language processing to automate routine tasks. This includes routing calls to the most appropriate agent, thereby freeing up agents to handle more complex inquiries.

T-Shirt Cloud Contact Center Offerings

Choose the perfect package to fit your business needs with GTS's Turbo Launch for Amazon Connect

GTS's Turbo Launch Program, drawing from our extensive experience in Amazon Connect implementations, simplifies the process of setting up a cloud contact center. Our range of packages ensures that you find the ideal fit for your business's unique requirements.

The GTS Migration Process

Effortlessly transition to a proven Amazon Connect solution with GTS. Our AWS experts guide you through each phase, ensuring a solution that meets your needs and provides confidence from day one.

Enhanced Contact Center Features

Explore our range of solutions for a superior customer experience. GTS offers a suite of advanced features to elevate your contact center's capabilities.

Emergency Response

Enhance emergency service responsiveness with our efficient 911 AutoDirect service.

AI
Workshop

Discover opportunities to enhance CX and operational efficiency with our AI-enabled CX Workshop.

Callback
Freedom

Offer customers convenient callback scheduling with our Scheduled Callbacks service.

Agent
Efficiency

Provide a unified view of omnichannel interactions to agents for improved performance.

CRM
Unification

Unify your CRM with your contact center for exceptional experiences

Enhanced
Voicemail

Ensure every customer is heard with advanced voicemail system from Amazon Connect.

AI
Self-Service

Introduce self-service AI capabilities by integrating with BedRock AI.

Unified
View

Empower agents with a comprehensive view of contacts and interactions using our custom solution.

Supervisor
Tool

Equip supervisors with tools to enhance efficiency and service quality.

Eloquent
Journey

Discover growth opportunities within your contact center operations with our Advisory Services.

WebRTC
Phone 

Leverage WebRTC with Amazon Connect to enhance agent experience.

 

Easy
Migration

Simplify your migration to Amazon Connect with our Turbo Launch Program, tailored to your organization's needs.

Chat
Automation

Enhance chat experiences with our fully customized Automated Chatbot for Amazon Connect.

Secure Authentication

Verify member identities quickly using only their voice with Voice Biometric Authentication.

Real-Time Communication

Embed real-time communication capabilities into your applications with our Amazon Chime SDK implementation.

Advanced
Analytics

Leverage our expertise in data categorization, classification, & reporting for Amazon Connect Contact Lens.

Streamlined Operations

Optimize contact center operations with our managed and comanaged 24/7 services.

Data
Visibility

Expand data visibility and empower decision-making with Optics for AWS CCI Platform.

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Why Choose GTS for Your Contact Center?

With decades of industry leadership and partnerships with top technology providers, GTS offers unparalleled expertise in customer experience solutions. Our methodology optimizes contact center operations, enhances customer satisfaction, and drives business success.

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