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SMS notifications for a local government

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Sometimes, your government needs to tell you something important, and quickly. It could be a
courtesy notification about a canceled appointment. It could be a health warning about the water
supply. Or, it could be an emergency alert. Using SMS text messaging is a modern and reliable

Our client’s challenge

Palm Beach County, like many local governments, faced challenges in effectively
communicating with its citizens. Phone and email only got so far, and took up a lot of time.
There was no central system for notifications either, leading to all sorts of confusion (for
government staff and constituents alike).

SMS text messaging was clearly a smart way forward, but to get that up and running they first
needed to develop (and then manage) a stable, scalable, secure, and cost-effective cloud-
based solution.

Solution: notiphi ® on AWS

After working closely with Palm Beach County to understand their pain points and custom
needs, Global Technology Solutions modified and implemented our notiphi® solution on
Amazon Web Services (AWS). It utilized various AWS services including DynamoDB for
database management.

The service is easy to use, with a simple web-based interface that allows staff to quickly send
messages to large groups of citizens. It fully integrates with other systems, enabling automated
notifications for appointment cancellations or reschedulings.

Results: a better connected constituency

Since implementing the SMS aggregation service, Palm Beach County has seen significant
improvements in communication with citizens. Departments can reach citizens more quickly and
efficiently, which has led to fewer delays and a more streamlined process for both staff and
citizens. Additionally, the ability to automatically send notifications has helped to reduce
confusion and improve the overall citizen experience.

GTS is one of the most innovative, fastest growing AWS partners in North America. We help
public sector organizations innovate and provide superior service to their constituents. If you
need to reach your citizens in a faster, smarter way through SMS, please don’t hesitate to fill in
the form on this page. We’d love to chat.