GTS Blogs

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Contact Center

Let GTS Transform Your Higher Ed Student Experience!

Higher education institutions have a unique student journey that can span many years.

Can you guess...

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Tech stack problems can hamstring dev teams

In today’s modern world, software is involved with practically every aspect of daily life. Most of...

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Efficient IT support requires a modern tech environment

There was a time when the IT department was an obscure, poorly funded back office function in...

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Don’t let tech limitations ruin customer experience

These days, all roads lead to customer experience (CX).

When the end user has a bad time, the...

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Unorchestrated technology leads to call center integration pain

Everyone knows that the technology supporting call centers is complex. To operate in modern times,...

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How COVID-19 Fast Tracked DX in Contact Centers

COVID-19 has accelerated digital transformation for a wide range of industries. With massive...

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A Data-Driven Approach to Boost CX in Contact Centers

The exciting promise of data analytics within a contact center lies in personalized customer...

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How Workforce Engagement Management (WEM) Increases Operational Efficiency

Today, we live in a world where industry trends change in the blink of an eye. The same goes for...

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How Cloud is Transforming The Contact Center Industry

Cloud-based contact centers are slowly replacing on-premise contact centers. The cloud-based...

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How to Deliver Exceptional Customer Experiences with Conversational AI

Over the last few years, Chatbots are experiencing phenomenal growth across industries. Integrating...

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