Tech stack problems can hamstring dev teams
In today’s modern world, software is involved with practically every aspect of daily life. Most of...
Posts about
Contact Center
Efficient IT support requires a modern tech environment
There was a time when the IT department was an obscure, poorly funded back office function in...
Don’t let tech limitations ruin customer experience
These days, all roads lead to customer experience (CX).
When the end user has a bad time, the...
Unorchestrated technology leads to call center integration pain
Everyone knows that the technology supporting call centers is complex. To operate in modern times,...
How COVID-19 Fast Tracked DX in Contact Centers
COVID-19 has accelerated digital transformation for a wide range of industries. With massive...
A Data-Driven Approach to Boost CX in Contact Centers
The exciting promise of data analytics within a contact center lies in personalized customer...
How Workforce Engagement Management (WEM) Increases Operational Efficiency
Today, we live in a world where industry trends change in the blink of an eye. The same goes for...
How Cloud is Transforming The Contact Center Industry
Cloud-based contact centers are slowly replacing on-premise contact centers. The cloud-based...
How to Deliver Exceptional Customer Experiences with Conversational AI
Over the last few years, Chatbots are experiencing phenomenal growth across industries. Integrating...
How Your Business Can Effectively Implement Smarter Self Service
Self-service has placed the customer in control of their experience, and call centers are left to...