What is an AWS Well-Architected Review?
Each year, Amazon Web Services releases hundreds and thousands of updates and new features, so how...
Tech stack problems can hamstring dev teams
In today’s modern world, software is involved with practically every aspect of daily life. Most of...
Efficient IT support requires a modern tech environment
There was a time when the IT department was an obscure, poorly funded back office function in...
Don’t let tech limitations ruin customer experience
These days, all roads lead to customer experience (CX).
When the end user has a bad time, the...
Unorchestrated technology leads to call center integration pain
Everyone knows that the technology supporting call centers is complex. To operate in modern times,...
Employee engagement programs for contact center leaders
In the last two articles in this series, we explored both sides of employee engagement: what causes...
How COVID-19 Fast Tracked DX in Contact Centers
COVID-19 has accelerated digital transformation for a wide range of industries. With massive...
A Data-Driven Approach to Boost CX in Contact Centers
The exciting promise of data analytics within a contact center lies in personalized customer...
How Workforce Engagement Management (WEM) Increases Operational Efficiency
Today, we live in a world where industry trends change in the blink of an eye. The same goes for...
How Cloud is Transforming The Contact Center Industry
Cloud-based contact centers are slowly replacing on-premise contact centers. The cloud-based...