Tony Colombo

VP, Sales

A Data-Driven Approach to Boost CX in Contact Centers

The exciting promise of data analytics within a contact center lies in personalized customer experiences. Contact centers have evolved in the last decade and rapid technology advancements have drastically changed how a contact center functions today. In the past, traditional contact centers used static call scripts and a “one strategy fits all” approach, whereas today's modern contact centers are leveraging advanced functionality with AI-powered technology and tools to improve customer interaction.

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How Workforce Engagement Management (WEM) Increases Operational Efficiency

Today, we live in a world where industry trends change in the blink of an eye. The same goes for...

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How Cloud is Transforming The Contact Center Industry

Cloud-based contact centers are slowly replacing on-premise contact centers. The cloud-based...

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