Ram Agarwal

Employee engagement programs for contact center leaders

In the last two articles in this series, we explored both sides of employee engagement: what causes disengagement, and the characteristics of folks who are engaged.

The benefits of developing and maintaining an engaged contact center staff are immense. The most obvious benefit is lower turnover, which has a big bottom line impact. Long term advantages also grow over time, including a stronger company culture, better communication, collaboration, and innovation.

In this final installment, we take a look at a few practical and affordable employee engagement programs that call center leaders can start now. We also discuss longer term approaches and how technology solutions can provide a sustainable competitive advantage in employee engagement.

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How to Deliver Exceptional Customer Experiences with Conversational AI

Over the last few years, Chatbots are experiencing phenomenal growth across industries. Integrating...

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How Your Business Can Effectively Implement Smarter Self Service

Self-service has placed the customer in control of their experience, and call centers are left to...

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Transforming your customer engagement with AI Chatbot

The future of customer engagement is all about AI chatbots. What is a chatbot, and why are they so...

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Automating Finance & Accounting Processes with UiPath

Over the years, organizations have sought to achieve financial improvements by implementing...

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How to Overcome Challenges In Finance Through RPA

The pandemic has caused immense financial and accounting pressures and resourcing challenges....

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How RPA Transforms Finance & Accounting Operations

Over a decade, the finance and accounting department has had an overwhelming number of increased...

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