Employee engagement programs for contact center leaders
In the last two articles in this series, we explored both sides of employee engagement: what causes disengagement, and the characteristics of folks who are engaged.
The benefits of developing and maintaining an engaged contact center staff are immense. The most obvious benefit is lower turnover, which has a big bottom line impact. Long term advantages also grow over time, including a stronger company culture, better communication, collaboration, and innovation.
In this final installment, we take a look at a few practical and affordable employee engagement programs that call center leaders can start now. We also discuss longer term approaches and how technology solutions can provide a sustainable competitive advantage in employee engagement.