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Amazon Connect: 24h contact center setup

Contact centers sit at the heart of the all important Customer Experience (CX). Well-run contact centers cater to both customers and agents, providing multiple means of connecting, tools to help facilitate communication, and smart systems to help enhance the relationship even when people aren’t actively in contact.

Images Design_Amazon Connect- 24h contact center setup
Setup a modern cloud contact center in one day

Imagine if you had to build yourself a traditional contact center. All you have is an empty lot and some blueprints. That’s going to take a while, and is probably not your core competency. With a fully digital, modernized, cloud contact center solution like Amazon Connect, we can have a competitive system ready for you in 24 hours.

Why is CX so important these days?

It’s pretty simple. Consumers hold way more power than they did compared to the broadcast days of the late 20th century. Widespread eCommerce makes brand switching easy. Streaming media and online entertainment allows people to filter and sort until they arrive at exactly what they want.

A bad experience is so easy to remedy: the customer just doesn’t engage with you anymore. So organizations that still rely on voice-based contact centers, filled with apathetic agents who ask the same questions over and over… well, that’s a situation that customers will want to get away from. You’d do it. We’d do it too.

The omnichannel, cloud-first approach to contact centers

Amazon Connect is an omnichannel contact center, meaning customers can use the channel of their choice—text message, voice, social media, etc.—to connect with you. It is a cloud-native system, allowing it to access and leverage the latest technology to improve both customer and agent experiences. Agents are happier and more informed, leading to happier and more satisfied customers.

And compared to an on-premise contact center, Amazon Connect can run up to 80% cheaper, with no minimum fees, long-term commitments, or upfront license charges.

If this sounds like it could be a good fit for your organization, we’d be happy to have a chat.

AWS Solutions

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