Do you love to code? Are you creative? Do you love to create IVR application which can translate into amazing customer experience? Then read on!. We are looking for junior IVR application developers to join our amazing team.

Key Responsibilities:

  • Participates in technical design, development and implementation of application systems.
  • Designs and codes programs; creates test transactions and runs tests to find errors and revise programs.
  • Writes documentation that describes installation and operating procedures.
  • Writes new programs of moderate complexity and scope, working with basic applications systems designs and specifications and utilizing standard procedures and techniques.
  • Interfaces with system designers to design, code, test and implement application programs.
  • Participates in post- implementation reviews of both application development content and process to maximize and share learning.
  • As appropriate; designs and codes business process models; designs and codes business rules and algorithms.

Goals and Expectations:

  • Align with company principles of simplicity | stability | speed | savings
  • Deliver high-quality work with speed thus saving money for our clients
  • Perform to the highest expectations of integrity and trust
  • Assists in developing application specifications.
  • Share knowledge with others, internal or external.

Required Skills:

  • Bachelor’s Degree in Computer Science, Information Systems or related field required.
  • 3+ years IVR Development Experience
  • 3+ years of Genesys Voice Portal
  • 3+ years of JAVA or .NET Development
  • 3+ years of relational database experience
  • 3+ years of OOD, OOP and Design pattern
  • 3+ years of Genesys Contact center experience
  • Java, VXML or Microsoft certification